From day-to-day help desk to complex infrastructure projects — real engineers on your tickets, not a script-reading call center.
Flat-rate monthly plans keep costs predictable. All tiers include access to our engineering team — not a level-1 script reader.
Business-hours remote support for your team's day-to-day IT issues. Right for businesses with stable infrastructure that need responsive help without a full-time IT hire.
Extended hours, server & network coverage, and proactive monitoring. Best for growing businesses with server infrastructure and a mix of technical needs.
24/7 coverage, dedicated engineer familiarity, and full infrastructure management. For businesses that need a complete outsourced IT department.
All plans are month-to-month after initial term. No long-term lock-in required. On-site availability outside RI by arrangement.
Our engineers are comfortable across the full stack — from a user's Outlook problem to a crashed ESXi host.
Windows, macOS, and Linux workstation support. Email, printers, VPN, application issues, account lockouts, and password resets handled fast.
Windows Server, RHEL, Ubuntu, AIX, and SCO OpenServer. Active Directory, Group Policy, DNS, DHCP, file services, and IIS/Apache.
vSphere 7 & 8 administration, VM provisioning, snapshot management, datastore capacity, vCenter maintenance, and ESXi host health.
VPN troubleshooting, switch and router configuration, VLAN issues, DNS resolution, and firewall rule analysis for connectivity problems.
Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), Intune, Conditional Access, and license management.
Server migrations, domain consolidations, cloud migrations, new infrastructure builds, and documentation projects — scoped and delivered on fixed quotes.
Response time commitments for Professional and Premium plans.
| Severity | Definition | Professional SLA | Premium SLA |
|---|---|---|---|
| P1 — Critical | Complete outage, production down, ransomware/security incident | 2-hr response | 1-hr response, 24/7 |
| P2 — High | Significant degradation, multiple users affected, primary system unavailable | 4-hr response | 2-hr response, 24/7 |
| P3 — Medium | Single user impacted, workaround available, non-critical system affected | Next business day | 4-hr response |
| P4 — Low | General questions, how-to requests, non-urgent configuration changes | 48-hr response | Next business day |